All your questions about our Pepper Assistant answered.
Beta Release
Q: What does it mean that Pepper is in Beta?
A: Beta means you’re using an early version of Pepper while we’re still building and refining the full experience. It’s stable and functional, however, some features are still evolving based on user feedback.
Q: How does Pepper work during the Beta?
A: During Beta, Pepper ranks results by quality first, then price, so you see solid picks at the lowest cost. We filter out unreliable listings and only show products from trusted retailers.
Q: Will Pepper change after the Beta?
A: Yes. Over time, Pepper will learn your shopping preferences — like your favorite brands, budget range, or product features — and adapt how it ranks results to match what matters most to you.
Q: Which categories and retailers does the Beta support?
A: Pepper currently focuses on the electronics category, with support from top retailers like Amazon, Walmart, Best Buy, and Target (where available). We’re starting here to give you the best shot at scoring high-value items with trusted fulfillment and competitive pricing.
As we continue to iterate and improve the technology, we will be adding more categories in the coming months to give you the opportunity to shop across a wide variety of verticals and brands.
Q: Can I give feedback during the Beta?
A: Absolutely. We’re counting on it. Look for the feedback button in the product or email us at support@gopepper.com to let us know what’s working, what’s not, or what you’d love to see next.
Q: Are all features available in Beta?
A: Not yet. Some features — like full preference learning, expanded categories, and enhanced personalization — will roll out in future updates. You’ll always get the latest improvements automatically.
Account & Registration
Q: How do I create an account?
A: You can easily create an account using Google login, Apple login, or our passwordless email option. Just click “Sign Up” on our homepage and follow the simple steps to get started.
Q: Can I use the platform without creating an account?
A: At this time, you must sign up and create a login to access the platform results.
Q: How do I update my account information?
A: After logging in, navigate to “Account Settings” where you can update your personal information, manage authentication methods, and adjust your personalization preferences. You can also connect or disconnect payment methods here.
Search & Personalization
Q: How does the search feature work?
A: Our AI-powered search understands natural language queries and suggests refinements to help you find exactly what you’re looking for. Simply type what you want in the search bar, and the system will guide you through finding the perfect product.
Q: How can I refine my search results?
A: After your initial search, our AI assistant will suggest follow-up questions to help narrow down options. You can also prompt the AI to filter by price, retailer, or other product attributes.
Product Comparison
Q: How do I compare prices across different retailers?
A: When viewing a product, you’ll automatically see price comparisons from multiple retailers including Amazon, Walmart, Target, and BestBuy, helping you find the best deal.
Q: What product information is provided?
A: Each product page includes images, detailed descriptions, pricing from multiple retailers, and an AI-generated summary highlighting key features to help you make informed decisions.
Checkout Options
Q: What is self-checkout with affiliate links?
A: Self-checkout provides you with a direct link to the retailer’s website where you can complete the purchase yourself.
Order Tracking & Management
Q: How do I track my order?
A: You’ll be able to track your orders directly within Amazon, Walmart, Best Buy, and Target (where available). You’ll receive login credentials or order confirmation details to access your purchase information on the retailer’s platform.
Q: Will I receive order confirmation emails from the retailer?
A: Yes, you’ll receive standard order confirmation and shipping update emails directly from the retailer (Amazon, Target, Walmart, or BestBuy).
Q: What if I need to return an item?
A: For returns, you can initiate directly with the retailer.
Order Issues & Support
Q: How do I track my order?
A: After purchase, you’ll receive confirmation and tracking information in your account dashboard and via email, regardless of whether you used agent-assisted or self-checkout.
Q: What if something goes wrong with my order?
A: You can get support through our chat feature or by clicking “Help” in your account dashboard. For urgent issues, there’s an option to escalate to a human agent who will assist you promptly.
Q: How long does it take to receive a response from customer support?
A: We aim to respond to all inquiries within 24 hours. For urgent checkout issues, our automated system may provide immediate assistance or connect you with a support agent more quickly. You can email our customer support team at support@gopepper.com.
Q: Can I cancel or modify an order?
A: You’ll need to follow the retailer’s cancellation policy.
