All your questions about our Pepper Assistant answered.
Account & Registration
Q: How do I create an account?
A: You can easily create an account using Google login, Apple login, or our passwordless email option. Just click “Sign Up” on our homepage and follow the simple steps to get started.
Q: Can I use the platform without creating an account?
A: While you can browse and search products without an account, creating one enables personalized recommendations and allows you to track your purchase history and save your chat history.
Q: How do I update my account information?
A: After logging in, navigate to “Account Settings” where you can update your personal information, manage authentication methods, and adjust your personalization preferences. You can also connect or disconnect payment methods here.
Search & Personalization
Q: How does the search feature work?
A: Our AI-powered search understands natural language queries and suggests refinements to help you find exactly what you’re looking for. Simply type what you want in the search bar, and the system will guide you through finding the perfect product.
Q: Why are my search results different from someone else’s?
A: We personalize your results based on your search behavior and preferences to show you the most relevant products. You can always adjust or disable personalization in your account settings.
Q: How can I refine my search results?
A: After your initial search, our AI assistant will suggest follow-up questions to help narrow down options. You can also prompt the AI to filter by price, retailer, or other product attributes.
Product Comparison
Q: How do I compare prices across different retailers?
A: When viewing a product, you’ll automatically see price comparisons from multiple retailers including Amazon, Walmart, Target, and Shop App, helping you find the best deal.
Q: What product information is provided?
A: Each product page includes images, detailed descriptions, pricing from multiple retailers, and an AI-generated summary highlighting key features to help you make informed decisions.
Checkout Options
Q: What is an agent-assisted checkout?
A: Agent-assisted checkout allows our system to complete your purchase on your behalf using a gift card purchased through Pepper. You’ll be charged for the gift card amount, and our system handles the entire transaction, saving you time.
Q: What is self-checkout with affiliate links?
A: Self-checkout provides you with a direct link to the retailer’s website where you can complete the purchase yourself.
Q: Is my payment information secure?
A: Yes, we prioritize security and do not store your credit card information. For agent-assisted checkout, we purchase gift cards that are used only for your specific transaction.
Q: What payment methods do you support?
A: Pepper supports all major credit card and debit cards.
Q: Can I add more than one card to my account?
A: You can add as many cards as you would like. Just let the agent know which to use for your purchase.
Q: Which retailers are supported for checkout?
A: We currently support Amazon, Walmart, Target, Certain Shop App Stores for agent-assisted checkout.
Order Tracking & Management
Q: How do I track my order?
A: For purchases made through agent-assisted checkout, you’ll be able to track your orders directly within Target, Walmart, or Shop.app. You’ll receive login credentials or order confirmation details to access your purchase information on the retailer’s platform.
Q: Will I receive order confirmation emails from the retailer?
A: Yes, for both agent-assisted and self-checkout purchases, you’ll receive standard order confirmation and shipping update emails directly from the retailer ( Amazon, Target, Walmart, or Shop.app). You will also receive a confirmation email from Pepper with your order confirmation once Pepper Agent checkout is complete.
Q: What if I need to return an item purchased by the Agent?
A: For returns, you can initiate directly with the retailer. If you receive an e-giftcard from the retailer and would like to have a cash refund. Please submit this form to transfer the gift card and we will refund you the purchase amount.
Q: How are gift cards handled for agent-assisted purchases?
A: The gift cards are used solely for completing your transaction. You don’t need to manage these gift cards separately as they’re automatically applied during the checkout process handled by our system. Your returns will be refunded to the gift card balance/credit in your linked account.
Order Issues & Support
Q: How do I track my order?
A: After purchase, you’ll receive confirmation and tracking information in your account dashboard and via email, regardless of whether you used agent-assisted or self-checkout.
Q: What if something goes wrong with my order?
A: You can get support through our chat feature or by clicking “Help” in your account dashboard. For urgent issues, there’s an option to escalate to a human agent who will assist you promptly.
Q: How long does it take to receive a response from support?
A:We aim to respond to all inquiries within 24 hours. For urgent checkout issues, our automated system may provide immediate assistance or connect you with a support agent more quickly. You can reach us 7 days a week from 9am to 9pm EST at 888.416.6161 or help@gopepper.com.
Q: Can I cancel or modify an order?
A: For agent-assisted checkout, you can request cancellation or modification through the support chat within 30 minutes of placing your order. For self-checkout, you’ll need to follow the retailer’s cancellation policy.
Privacy & Data
Q: How is my data used for personalization?
A: We use your search history and browsing behavior to provide more relevant recommendations. You can control this in your account settings and choose to disable personalization at any time.
Q: Can I delete my search history?
A: Yes, you can clear your search history in your account settings. You’ll find this option under “Privacy & Data” in your dashboard.
